Refund policy

Return & Refund Policy

At Boss Premium, your satisfaction is our top priority. If you’re not completely happy with your DermaGlow™ LED Therapy Mask, we’re here to help.

You may request a return within 7 days of receiving your order.

Items must be unused, in original packaging, and in the condition received.
To start a return, contact us via:
📧 bosspremium09@gmail.com
💬 WhatsApp: 081 648 2360
Once approved, we’ll provide the return address and instructions.
Return shipping costs are the customer’s responsibility, unless the product arrived damaged or incorrect.

After we receive and inspect your return, we will notify you of the approval.
Approved refunds are processed within 5–7 business days to your original payment method.
Shipping and handling fees are non-refundable, unless the error was on our part.

We replace items only if they are defective, damaged, or incorrect upon arrival.
Contact us within 7 days of receiving your order to request an exchange.

For health and safety reasons, opened LED masks cannot be returned. If you’re unsure, please contact us before ordering.

If you have any questions about returns, refunds, or exchanges, reach out to us:
📧 support@boss-premium.com
💬 WhatsApp: 081 648 2360