Shipping policy

Shipping Policy

At Boss Premium, we are committed to delivering your GlowTechâ„¢ LED Therapy Mask quickly, safely, and reliably.

1. Order Processing

  • All orders are processed within 1–2 business days after payment is confirmed.

  • Orders placed on weekends or public holidays will be processed on the next business day.

2. Shipping & Delivery Times

  • We use trusted courier services across South Africa.

  • Standard delivery typically takes 2–5 business days, depending on your location.

  • Delivery times are estimates and may vary due to courier delays, public holidays, or other factors beyond our control.

3. Shipping Costs

  • Shipping costs are calculated at checkout based on your delivery address.

  • Any free shipping promotions will be clearly displayed on the website.

4. Tracking Your Order

  • Once your order is shipped, you will receive a tracking number via email or WhatsApp to monitor your delivery.

  • You can also contact us anytime if you need help tracking your package.

5. Damaged or Lost Packages

  • Please inspect your package upon delivery.

  • If your order arrives damaged or lost in transit, contact us immediately:
    📧 bosspremium09@gmail.com
    💬 WhatsApp: 081 648 2360

  • We will work with the courier to resolve the issue or provide a replacement where applicable.

6. International Shipping

  • Currently, we only ship within South Africa.

  • International shipping may be offered in the future, and details will be updated on the website if available.

7. Contact Us

For any questions about shipping, delivery, or tracking, contact us anytime:
📧 bosspremium09@gmail.com
💬 WhatsApp: 081 648 2360